Maintenance Contracts

UE’s highly skilled technical team is always at its utmost readiness to provide preventive and corrective maintenance needed for any product sold by UE. Servicing our products include:



* Troubleshooting
* Software updates
* Problem diagnosis
* Replacement of spare parts and consumables
* Technical training for users and operators
* Machine performance assessment and optimization

 





United Electronics understands that each client’s needs are very unique, and hence, we offer a variety of service maintenance contract types to maintain and service the purchased machines. Each service maintenance contract is tailored to individual clients’ requirements. Whether you require an on-site engineer or merely wish to have your office equipment checked on specific dates, no requirement is too big or too small. Hereunder, is a list of the available contract types along with the benefits and services which each contract entails:

 


On Call Service (OCS)


 This type of service is best for clients who don’t have a heavy load of work done on the purchased low-to-mid volume machine, and therefore minimal maintenance service is required to ensure a smooth operation and only when required. 

Labor charge

Per visit

Response time

24 hours

Spare parts

Chargeable

Toners and drums

Chargeable

Back-up Unit

Not available

Afterhours service

Not available

 


Regular Contract 


Regular Service Contract entails a reduced response time, 1 preventive or corrective visit per month, and a discounted rate on the purchase of spare parts when and if needed. This type of service maintenance contract suits best mid-to-high volume machines, and which are used at their recommended copy of volume.

Labor charge

Free

Response time

4 - 6 hours

Spare parts

Chargeable with a discounted rate

Toners and drums

Chargeable

Afterhours service

Chargeable

Back-up Unit

Available

Contract duration

1 years, 2 years, or 3 years

 


FSMA Contract 


The FSMA “Full-Service Maintenance Agreement” Contract is an all-in service contract, spare parts, toners, and drums with minimum response time, free after-hours service, and pay only as you consume.

Labor charge

Free

Response time

2 - 4 hours

Spare parts

Free

Toners and drums

Free

Afterhours service

Free

Back-up Unit

Available

Contract duration

3-    5 years